SHIPPING + RETURNS
We offer free standard shipping on U.S. orders of $150 or more! Upgraded shipping options are also available.
Weather and other delays are outside our control and not covered by shipment time guarantees.
International packages may need additional time for delivery, up to 2 additional weeks, depending on the amount of time needed to clear customs. This amount of time is dependent on the volume of packages going through customs and each destination country's protocols. The customer is responsible for ALL duties and taxes incurred during shipment, which may be required by the courier to release the package. These totals are levied by shipment location's government and are not affiliated or charged by The Makers Downtown. Returned or refused packages will be refunded less any incurred shipment costs and/or unpaid taxes and duties. Please contact your local customs bureau for additional tax and duty information and/or local tax estimates.
Lost or stolen packages:
Please ship your package to a secure location or post box to ensure it is delivered without risk of theft. Once a package has been scanned as delivered, theft is outside of our control and as we cannot recoup the value of the package, we are unable to offer a refunds for stolen packages.
If the package has been lost in transit and has not been scanned as delivered, we are happy to place a claim on your behalf with the courier. A replacement or refund will be issued once the courier has finished the claim investigation process.
If for any reason you are not satisfied with your purchase, we want to make it right. The Makers Downtown will issue a refund for returned items postmarked within 14 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the unused item is found to be defective, we will also refund standard shipping costs, however we cannot cover upgraded shipping costs. If the item is not found to be defective, shipping costs will be the responsibility of the purchaser.
We reserve the right to deny a refund if the merchandise does not meet our return policy requirements.